Shipping and Delivery

SHIPPING & DELIVERY – GEMSTONE INSIDER

Order Processing Time

  • Verification: Orders are verified within 24–48 hours for your security.

  • Certificates: Certification takes 2–3 business days. If sent to labs post-order, add 2–3 more days.

  • Retail Shipping: Ships after verification or certification (for orders over $1000).

  • Wholesale / Pre-orders: Ship within 7–15 days, depending on stone availability.

Shipping Locations
Orders ship from: 

  • Dubai

  • Bangkok, Thailand

  • Pakistan

Courier Services

  • Small Orders: Sent via DHL, FedEx, or similar.

  • Bulk Orders (100kg+): Sent via air cargo or sea freight (economical for large international orders).

Shipping Rates

  • Free Shipping:

    • Orders $300+ (under 500g)

    • Orders $1000+ (up to 1kg)

  • Standard Shipping: Starts at $15 USD and varies by weight & location.

  • High-Cost Zones: Russia, Australia, South Africa may have different charges.

Delivery Time

  • Most orders arrive within 7–15 business days after dispatch.

  • Remote areas may take longer; include a nearby landmark for faster delivery.

  • Delays may occur due to customs, holidays, or weather.

Tracking Your Order

  • Tracking is emailed once shipped. Allow 1 day after dispatch for activation.

  • Need help? Email: info@gemstoneinsider.com

Customs & Import Duties

  • Buyers are responsible for customs clearance.

  • We assist by providing required documentation.
    Contact us: